Welcome

A dynamic and vibrant London borough, Southwark Council provides services to a diverse community of over 300,000 people. We are home to thriving businesses and iconic cultural institutions, yet our communities often face acute challenges such as economic deprivation and social inequality.

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Southwark's new administration has set out its ambition for a borough that is affordable, safe and green tackling the cost of living and the housing crisis, making neighbourhoods cleaner, greener and safer, and building a council that listens and that residents can help shape. Delivering these priorities, and improving the way residents experience their council, depends on making the best use of digital, data and technology.

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Like many local authorities, Southwark faces growing financial pressures and increasing service demands within a more complex operating environment. The council must deliver significant and sustained savings while maintaining quality and protecting outcomes for residents.

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The newly formed Digital and Resident Experience Leadership Team will play a critical role in meeting this challenge by using innovation, automation and data-driven insights to redesign services, improve productivity and create lasting efficiency. They will help shape how the council works in future, ensuring digital, data and resident experience are at the heart of how the organisation works, how staff are supported, and how residents access the services they rely on.

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Southwark is inviting senior leaders to “write the playbook” for what modern local government can be in a digitally evolved borough. Our roles blend enterprise technology leadership with human-centred design, giving you the space, authority and ambition to build a digitally safe, inclusive and future-ready environment for thousands of residents and staff alike.

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You'll operate at the intersection of technology, experience and trust, leading work that looks outward to residents and local businesses, not inward to systems. With a refreshed digital strategy, a clear agenda for change and the freedom to innovate, this is a rare opportunity to shape the next era of public service delivery at Southwark Council.

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Get in touch with Chris Hatcher at Allen Lane for more information if you believe you can be an important part of our journey, implementing and running the new operating model for our Digital and Resident Experience at a pivotal moment where an exciting opportunity exists to reshape, modernise and create a truly exceptional Digital and Resident Experience service.

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Clive Palfreyman, Strategic Director of Resources

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